Encountered problems? Please read these first.
We pick and publish these information periodically.
Common (ONLY for Auto Mail Sender Standard, Birthday & File Edition)Would you please recommend me a good SMTP provider?
A: Yes, now we recommend a good SMTP server - Gmail.
It is a fast, reliable, stable, multi-receiver supportable SMTP server.
You can consider using it to send emails with AMSSE.
Its settings as below (click 'Tools -> Options -> SMTP Accounts -> Add -> Gmail Account...' to set it):
SMTP Server: smtp.gmail.com.
Authentication Required: checked.
User: your Gmail address, e.g. email@example.com.
Password: the password of your Gmail account.
Display Name: your hypocorism/real name.
Email Address: your Gmail address, e.g. firstname.lastname@example.org.
Please click the following link to register the Gmail account:
Can you tell me how to find more experiences?
A: Yes, you can find more experiences at our automatic email software' official blog - Automailer Software.
Everything is well, why I can not send email still?
A: There is an important reason for the failed emailing: antivirus, firewall or monitor programs.
If all settings are correct, but the email still can not be sent, please check the settings for your antivirus, firewall or monitor programs, cancel emailing related protection for AMS and try it again.
Which version of files will be sent by AMS serial products?
A: AMS serial products will send the new version of the attachments every time, because it only records the file paths and names, at the sending time, they will read the new version of files to send.
How to do when AMS cannot send emails by Gmail account?
What are the requirements for checking new version and verifying license key?
How to enable SMTP functionality in Gmail?
How to see more attachments in Birthday/Standard Edition?
Is there any explanation in 'Custom sender' functionality in email senders?
Does it have duplicate check for attaching files functionality (for Birthday/Standard Edition)?
Which file types will be blocked?
How to correctly select the email format?
How to set your SMTP account(s) in our automatic email software?
Does it have this feature: at the same time to set more than one sending feature?
How does the sending folders feature work (for File/Standard Edition)?
Is there any other important purpose of OBO sending mode (for File/Standard Edition)?
How to automatically send emails at the last day of each month (for File/Standard Edition)?
How does it start automatically?
Does it support BCC feature completely?
What is the punctuation marks convention of our automatic email software and its documentation, web site?
Email Checker Basic & ProWhy need it?
A: Usually, you need to check and verify the valid and existing of your mailing list for the following reasons:
- Maintain a clean emailing list.
- Reduce management costs.
- Reduce the number of failed and bounce messages (such as "this user does not exist, doesn't have a XXX account).
- Avoid email service provider disable your mailbox due to sending too many failed emails.
A: The following reasons will cause it, so, you need to check them before sending.
- Email account had been deleted from server by administrator (expired or illegal operations).
- Your contact had left.
- You collected a nonexistent or invalid email address (such as your visitor submitted a wrong email address when subscribing to your newsletter, maybe unintentional or intentional).
A: Email Checker can check and validate most Internet email addresses, such as Gmail, Hotmail, MSN live, but there are still a few mailboxes cannot be verified if existing due to the following reasons:
- Email server does not support verifying, such as yahoo.*, compuserve.com, dialnet.co.uk, rocketmail.com, ymail.com.
- Email server is unreachable in your network environment.
A: The recipient maybe cannot receive your email even the email address is valid (format is OK) and existing on the email server due to the receiver (or the corresponding email server) rejects the sender address/domain/IP address. However, we will ensure you have least unavailable mailbox through checking and verifying your mailing list by Email Checker.
How does it work?
A: Here are its checking and validating steps:
- Checking email address format.
Checking whether the email server supports email verifying.
The known unsupported email servers are: yahoo.*, compuserve.com, dialnet.co.uk, rocketmail.com, ymail.com
Note: the unsupported email server means that checking any email address on it will always get 'BAD' or 'OK' result.
If you encounter an unsupported email server, you can add it to the related list on Options interface manually (only for Pro Edition), and you can also let us know by clicking "Help -> Report Unsupported Email Server" menu item, we will test it and add it to the known unsupported email servers list.
- Checking if email domain is existing and reachable.
- Checking if email address is nonexistent/disabled/unavailable/discontinued.
Auto Mail Sender Birthday EditionHow to DIY greeting cards with your own pictures?
A: If you prefer the greeting card with your own pictures, we recommend you to try Picture Collage Maker or Greeting Card Builder.
How to find more and professional happy birthday messages to write your greetings?
A: We recommend you to visit Birthday Messages or WishAFriend to get more birthday messages.
How to find more and professional FREE greeting cards?
A: We recommend you to visit 123 Greetings, Greeting-cards.com or BlueMountain to get more Free greeting cards.
How to upgrade AMS Birthday Edition v1.11- to v1.20?
Auto Mail Sender Standard EditionHow to send daily documents automatically?
A: To send daily documents automatically, please keep the files as the same name for everyday, then create a email template with this daily files and save it, at last, click <Schedule> button on the toolbar to set the automatic sending. AMSSE will do the remainder works.
Which is the correct separatory character for [To], [CC] and [BCC] fields?
A: Please use comma (,) to separate e-mail addresses for the [To], [CC] and [BCC] fields (e.g. email@example.com, firstname.lastname@example.org, email@example.com), AMSSE does not accept any other character as the separator.
If the interface is not respondent when I importing many addresses from file, how can I do?
A: When importing many addresses from file, AMSSE works background, please wait a moment for it and do not make other operation or operate other programs. You can observe the status bar to know current progress.
What is the incomplete email or has the invalid elements?
A: No SMTP account or no receiver or the format of email addresses for the reply receiver and To/CC/BCC receivers is not 'firstname.lastname@example.org' or 'XXX <email@example.com>' or the separator for To/CC/BCC receivers is not comma (,) or one of these email addresses is invalid. The email which is incomplete or has the invalid elements is not allowed to send (include automatically and manually).
How to find out the failed sending addresses?
A: To find out the failed sending addresses and/or other important information, please click 'Tools -> View Log ('unsuccessfully' -> Failed Sending)' menu, it recorded every sending completely, and you can find out the failed sending addresses and/or other important information as your need.
How to do if I cannot create, save or delete email templates on Windows Vista/7 or later?
How to send daily documents automatically (additional)?
How to set SMTP accounts without related interface?
Are there any explanation in reinstalling or upgrading this email scheduler version on Windows Vista/7+?
What to do before use AMSSE formally?
How to get operating tips?
Why renamed 'Auto Mail Sender' to 'Auto Mail Sender Standard Edition'?
What is the interval of recording interface location?
Why can not launch this email scheduler?
How to use the contacts that stored in other email clients?
What are the location of this email scheduler production data and data protection?
How to increase the speed of importing recipients from files?
How to use the database contacts?
What are the milestones in development of this email scheduler?
What is the difference between experiencing AMSSE on WinXP and Vista/Win7?
How to do if the interface cannot be loaded or displays as white/wrapped text?
Purchase, License, Upgrade and Support
CommonCan I request my license key again if I lost it?
A: Yes, click here to retrieve your license key for Auto Mail Sender serial products;
click here to retrieve key for Email Checker Pro.
Can I upgrade my copy to new version free?
A: After purchased a Personal/Home/Commercial/Enterprise license of Auto Mail Sender Birthday/File/Standard Edition, you will get 1 year upgrade service. If you want to upgrade your copy in after years, you should purchase the related upgrade service;
For Email Checker Pro, it's Lifetime FREE Upgrades! Incredible but TRUE! Never pay again for new versions! Pay the first time and upgrade, upgrade, upgrade...
Does my license expire?
A: No, never. You can use it forever in your maximal version (the version number is controlled by your upgrade service, only for Auto Mail Sender Birthday/File/Standard Edition) or any version (for Email Checker Pro, if the key was changed, we will send new key to you).
What happens after refunded or charged back my order?
A: IMPORTANT NOTICE: your license key is stored in our server side, so, if you refunded/charged back your payment, or placed a fraudulent order, you will lose your license always.
Is there any explanation in purchasing the Enterprise license of Auto Mail Sender Standard/File/Birthday Edition?
When will you get the license key?
How to get better support?
What are the license offers (for File/Standard Edition only)?
Automailer Software BlogTo get more experiences about our email & emailing software, please visit its official blog - Automailer Software.