It should be your first choice to contact us, just click the icon on the bottom right corner of any our webpage. It's FREE.
Get: When you have NOT received the license eMail after paid.
Retrieve: When you lost the license eMail, or the license key is changed in the new version.
Don't worry. It's FREE to get it here!

Click Here

to get it now!
Please send any bug report, suggestion, question or comment to us at following addresses:
  • Technical Support
    support { at }
  • Sales
    sales { at }

# Note

  • It's a FREE service.
  • We only accept emails in English.
  • Your emails will be replied within two working days.
  • Sometimes, you cannot get technical support or get your license key by email.
    If you encounter such a situation, please don't worry. There is only ONE reason:
    We cannot receive your emails or you cannot receive our emails (spammed or rejected).
    So, if you encounter such embarrassment, please don't hesitate to request support by using other email addresses until you get it.
    Although this probability is small, but you still have to pay attention to this situation.
When you cannot properly use our software products (even have read the documentations), or cannot solve the problems by yourself (even used the free email support), it's time to use our remote support service. It's a real-time and hand-to-hand service, your problems can be solved soon by our support team. Learn More
If you have some special requirements about our software products, even any other software requirement, please contact us at support{at}, we can customize it for you. In this case, we will charge you US $65/working hour except the software license fee.
During the holidays, in addition to eMail/remote support, all business will operate as usual.
That is, you can download and use our products, visit our websites and blogs, place your order and get/retrieve your license as usual, but your support request may not be responded in time.

The following is a list of 2020 holidays, for your reference.
  • New Year's Day: Jan 01.
  • Traditional New Year: Jan 24 - Jan 30.
  • Ching Ming Festival: Apr 04 - Apr 06.
  • Labor Day: May 01 - May 05.
  • Dragon Boat Festival: Jun 25 - Jun 27.
  • Mid-Autumn Festival & National Day: Oct 01 - Oct 08.